Tenant Improvement
Performance Associates had the distinct pleasure to work with the construction management function of Equity Office Properties from 2003 through 2007. During this time, we worked with function leadership to analyze the performance gaps, define appropriate training and nontraining solutions, and then design and develop the training and performance support materials.

We worked with them to help create a consistent process and we defined roles and responsibilities corresponding to each task in the flowcharted process. These were then used to train all the members of the construction management function as well as each of the stakeholder groups. In addition, all of the SCMs received training with extensive experiential activities to help them develop the additional desired performance abilities.

After implementation and training on the standardized process and other performance needs, the construction management function improved its results on the two key measures of (1) customer survey results and overall satisfaction plus (2) performance on budget and schedule metrics.

By choosing Performance Associates you'll be in good company! Here's what some of our previous clients have said about us:

Equity Office Properties "I'm glad I get to work with you. Not just because you manage projects well, design well, use technology well, and manage the client well, but also because you do it consistently so well. Thank you, thank you, thank you."

Worldwide Fast Food Restaurant Chain "What you did for the world is huge. I have been involved in this annual training for the last 3 years, and I think this is going to be the best eLearning and classroom training we’ve ever had. You guys are changing the world, one facilitated exercise at a time."

United Airlines "We can always count on (Performance Associates) to manage projects effectively, consistently bringing them in on time and within budget."

The Coca Cola Company "You have done an excellent job and I would like for you to know how much I appreciate your efforts. It's certainly a pleasure to work with someone as talented as you."

Accenture "The quality of the thinking was excellent and the volume of work exceeded my expectations. Good job is an understatement!."